Privacy Policy
Last updated: 13 October 2026
How we handle personal information when you explore our menu or contact the dining team.
1. Who this policy concerns
This Privacy Policy explains the handling of personal information connected with the Lumario Vessa Line restaurant website. We provide information about our sushi menu, hospitality, location and ways to make dining enquiries. The website is not an online ordering service, payment gateway or account platform.
The operator and point of contact for privacy enquiries is Lumario Vessa Line Limited , at 674B Te Rapa Road, Te Rapa, Hamilton 3200, New Zealand . You may contact the dining team about privacy at info@lumariovessaline.com. Please identify your request as a privacy enquiry so it can be handled appropriately.
2. Information you choose to provide
When you use the enquiry form, you may type your name, email address, an optional telephone number, a subject and message. You may include a proposed visit date, party size, dietary requirements or accessibility needs, but you should disclose only information reasonably necessary for the enquiry. Do not send payment-card numbers, identification documents or unrelated sensitive details.
The form on this static website prepares an email in your own email application. It does not submit your message to a website database or send it automatically to our servers. Information becomes available to our dining team only if you choose to send that prepared email. Your email service provider may process the message under its own privacy arrangements.
3. Information arising from website visits
The website files themselves do not deploy behavioural advertising tags, advertising pixels, a visitor account system or third-party analytics scripts. Basic technical requests to the server hosting this website may nevertheless generate records such as an IP address, request time, page requested, browser type, response code and related security information. The hosting operator controls the technical configuration and retention of those server logs.
We do not intentionally collect precise location data through browser permissions, automatically read your contacts or use location tracking in the site code.
4. Reasons for using information
Where you send us an email enquiry, we use the information to understand and respond to your request, communicate about dining availability, answer questions about ingredients and accessibility, follow up when reasonably needed, and keep appropriate records of correspondence.
Technical server information, where available to the hosting operator, can be used to deliver pages, investigate operational failures, detect abuse and maintain the integrity of the website. We do not use submitted enquiries as a mailing list or sell contact information.
5. Legal basis and applicable privacy rules
Our primary privacy obligations in New Zealand arise under the Privacy Act 2020 and its information privacy principles, including principles governing necessity of collection, notice, security, retention, access and correction. Correspondence is ordinarily processed to respond to a request made by you and to support legitimate business operations.
For individuals within the European Economic Area or the United Kingdom, GDPR-style obligations apply where the relevant legislation actually reaches our activities. In those circumstances, responding to a requested enquiry may rely on steps requested before entering an arrangement, and proportionate website security on legitimate interests; where consent is required, it is requested separately. Merely accessing a New Zealand-targeted website does not automatically mean that its operator is subject to the GDPR.
6. Sensitive information and dietary requests
Allergy or accessibility correspondence can reveal sensitive information. Include only what is relevant, and avoid sending clinical reports or medical histories. Such information is used only to assess your stated needs or respond to the enquiry, subject to applicable law, and should not be treated as a substitute for a direct conversation with restaurant staff about food preparation or safety.
7. Communication and recipients
Messages you decide to send pass through the email application and providers selected by you, and through email infrastructure used to receive and manage our correspondence. Access to received enquiries should be restricted to people who need it to respond or deal with the matter. We do not make enquiry details publicly accessible and do not disclose them for third-party advertising.
Disclosure may be required to comply with law, respond to lawful requests or protect people and systems. Providers who handle information on behalf of the operator should be subject to appropriate confidentiality and security expectations.
8. International transfers
Email service providers and hosting infrastructure can store or route technical data outside New Zealand. Where overseas disclosure of personal information is relevant, the requirements of New Zealand Privacy Act information privacy principle 12 apply, including reasonable steps to establish appropriate safeguards when required. If GDPR transfer provisions apply to a specific processing activity, applicable transfer rules must also be respected.
9. Data retention
Enquiries are kept only for as long as reasonably necessary for the relevant conversation, legitimate follow-up, legal obligations or dispute management. There is no on-site customer account or website-submission database holding form data in this static frontend. Retention of emails depends on operational need and the email account configuration.
Technical server logs, if recorded by the hosting service, are subject to the host’s configured retention and security settings; we do not represent that all hosting records share a particular fixed retention period.
10. Security of information
We aim to limit access to correspondence, use appropriate account safeguards and avoid unnecessary collection. No internet or email system is completely risk-free. Please avoid sending financial credentials or highly sensitive information in an ordinary enquiry email. If you believe personal information has been exposed, contact us promptly so the matter can be assessed.
11. Access, correction and other rights
Under the Privacy Act 2020 you can request confirmation of, and access to, personal information held about you, and ask for incorrect information to be corrected. If correction is declined, you may ask for a statement of correction to be attached where required by law. Reasonable identity checks may be necessary before information is released.
Where GDPR or similar law applies, you may also have rights including erasure, restriction, portability, objection and withdrawal of consent, subject to conditions and exceptions. We will explain any legal reason for not fulfilling a particular request. We do not discriminate against people for making legitimate privacy requests.
12. Complaints and oversight
Please first raise privacy questions with us at info@lumariovessaline.com and state what outcome you seek. In New Zealand you may also contact the Office of the Privacy Commissioner if you are dissatisfied with our handling of a privacy matter. If applicable European privacy rules govern your circumstances, an appropriate supervisory authority may also receive a complaint.
13. Cookies and external directions
The website code does not currently set marketing, analytics or personalisation cookies. Our Cookie Policy explains the current local frontend implementation in more detail. If you choose the external map-directions link, you leave our site for a separate mapping provider, and that provider’s privacy rules may apply to your visit. The link is not an embedded tracker loaded automatically by this website.
14. Children and changes
This website is intended to provide restaurant information to a general audience and is not designed to collect personal information from children. Parents or guardians should supervise any enquiry sent on a child’s behalf. We may update this notice as our practices or obligations change; the date shown above identifies this published version. Material changes affecting new processing will be reflected in an updated notice before, or when, that processing begins.